Privacy Policy

We, Roach’s Taxi (“we” “our” or “us”) with our registered office address at 216 Camelot St., Thunder Bay, On, P7A4B1 are fully committed to respecting your privacy and to protecting any information you provide to us. We treat both privacy and security as a priority and make every effort to ensure that all the information provided by you is protected. This Data Protection Notice (the “Notice“) exists to respect and protect the privacy of all users of the services provided by us (the “Services“) and is intended to inform you about the way that we treat your personal data.

Scope of Notice

This Notice applies in relation to the provision of the Services and in particular to your use of, or engagement with, any or all of the following (as applicable):

1.1.1 the Roach’s Taxi software application (the “App”);

1.1.2 the Roach’s Taxi website (the “Website“); and

1.1.3 any other communications (whether over telephone, email, SMS message or otherwise) between you and Roach’s Taxi in connection with the provision of the Services.

This Notice sets out the basis on which any personal data we collect from you or that you provide to us, in connection with your use of the Services (“Personal Data”), will be processed by us or our third-party service providers. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of Canadian Privacy Law the controller of your Personal Data is Roach’s Taxi. Our Data Protection Officer or Privacy Compliance Manager is Kourtney Kuluski.

YOUR PERSONAL DATA COLLECTED AND PROCESSED

IMPORTANT: Please note that the below list of Personal Data, while intended to be as complete and accurate as reasonably possible, is not exhaustive and may be updated from time to time in accordance with Section 10 of this Notice.

2.1 We may collect and process some or all of the following Personal Data about you (as applicable):

Data Collected		Data Source(s)
Information you provide	[You provide us with information when you engage with us to use the Services, create an account with us (either through our App, Website or by contacting us through other means), download or install the App, and when you report a problem with the Services, App or Website or when you correspond with us generally in connection with your use of the Services. The information you provide to us may include but is not limited to your name, address, e-mail address, address, phone number, age, date of birth, username, password and other registration information, financial and credit card information, photograph and gender. We may collect demographic information about you, including through user surveys.	App, Website, Other Communications
Device Information	Technical information including but not limited to the type of device you use, a unique device identifier (for example, network information, your operating system, time zone setting and device locale)	App, Website
Log Information	Details of your use of the Services including, but not limited to weblogs and/or other communication data and the resources that you access	App, Website
Location Information	Depending on how you choose to use the Services (that is, whether through use of our App, Website or by contacting us through other means), we may collect details of your location data to determine your current location.	App, Website
Information we receive from other sources	We work with third parties (including, for example, service providers) and may receive certain information from them about you that they choose to disclose with us. This information may include your name, email, address and location.	Other Communications
Transaction Information	We may collect transaction details related to your use of the Services, including the type of services you requested, your order details, delivery information, date and time the service was provided, amount charged, distance travelled, and payment method. We may also record details as to whether or not a taxi journey is cancelled by you.]	App, Website, Other Communications
Usage Information	We collect information about how you interact with the Services. This includes information such as access dates and times, App features or pages viewed, App crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with the Services.	App, Website, Other Communications

HOW AND WHY WE PROCESS YOUR PERSONAL DATA

We, Roach’s Taxi, in our capacity as controller, use the information held about you on the following lawful bases and for the following purposes:

Legal Basis

Necessary for the Performance of a Contract

Purposes

It is necessary to process your Personal Data to enter into and perform our contract with you in relation to your use of the Services. We will process your Personal Data for the following purposes:

To create and maintain your account and profile, and, to facilitate your use of the Services.
To help you efficiently access your information after you sign into your App or Website account.
In the case of phone calls to Roach’s Taxi, to facilitate the Services by communicating to drivers your name, number, location and destination.
To enable and facilitate transportation from your location to your destination.
To process or facilitate payments for the Services.
To track the progress of your journey.
To remember information so you will not have to re-enter it repeatedly when you use the Services.
To facilitate the provision of App or Website support, pop-up notifications and other services.
To improve the features and functionality of the App or Website to enhance your experience.

If you do not wish to provide us with your personal data for these purposes, we will not be able to enter into or perform our contract with you and you will not be able to use the Services.

Legal Basis

To Comply With a Legal Obligation

Purposes

We may process your Personal Data as necessary in order for us:

To comply with applicable Canadian Privacy Laws including but not limited to the Personal Information Protection and Electronic Documents Act.
To comply with requests from regulators, government entities and official inquiries.

Legal Basis

Legitimate Interests

Purposes

It is in Roach’s Taxi’s legitimate interests to collect and process the Personal Data for the following purposes:

To facilitate the Services being provided to you through utilisation of third-party software.
To monitor metrics such as total number of visitors, traffic and demographic patterns.
To prevent the corruption and/or loss of your Personal Data, to ensure the security of our systems and to carry out regular testing to ensure the smooth maintenance of our systems.
To ensure the safety and security of staff and passengers.

You have the right to object at any time to the processing of your personal

data carried out on this basis.

When we process your personal data based on our legitimate interests, we make sure to consider and balance any potential impact on you and your data protection rights. We will not process your personal data for

activities where our interests are overridden by the impact on you.

DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES

We, Roach’s Taxi, may disclose some or all of the data we collect from you in connection with your use of the Services to the following third parties:

RECIPIENT

Service Providers: Service providers who may use this information to assist with the provision and improvement of the Services. In particular, we will share your personal data with Taxi Alliance Software Limited AND / OR Coolnagour Limited t/a iCabbi who provide software support services to us in order to facilitate the provision of the Services to you.
Drivers for [[INSERT TAXI COMPANY NAME] will have access to limited information to allow for customer identification, pickup location, destination, telephone number, service instructions, or payment status.
Our Service Provider may log certain information concerning your use of the App or Website in relation to activities connected with the use of the Services. This information is logged for the purpose of providing the Services. The information gathered is then aggregated and anonymised. From the anonymised information collected, statistics may be compiled in the form of percentages and/or figures relating to users’ interaction with the Services. As a service, certain anonymised statistical information may be supplied to third parties in order to help them understand the likes, dislikes, trends, habits and behaviour of Service users.

Law Enforcement Agencies: We may disclose your information if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.

[Buyers and Sellers of Business Assets: If Roach’s Taxi or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.

STORING AND TRANSFERS OF YOUR PERSONAL DATA

We may transfer your Personal Data outside where iCabbi hosts production data. Certain of our third party service providers who process your Personal Data on our behalf may transfer your Personal Data outside the EEA to a country that does not provide an adequate level of protection to your Personal Data.

Where such transfers occur, it is our policy that: (i) they do not occur without our prior written authority; and (b) that an appropriate transfer agreement such as the Standard Contractual Clauses or other transfer mechanism approved by the European Commission and supervisory authorities is put in place to protect your Personal Data. If you would like to find out more about any such transfer, please contact our Data Protection Office OR Privacy Compliance Manager

All information you provide to us is stored on our secure servers or the servers of our service providers, contractors or suppliers. Where we have given you (or where you have chosen) a password that enables you to access the App or Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

HOW LONG WE KEEP YOUR PERSONAL DATA FOR

When personal information is no longer required, it will be securely destroyed, deleted or deidentified in accordance with our retention practices and applicable law.

Please note that in certain circumstances, we may hold your Personal Data for a longer period, for example, if we are processing an ongoing claim or believe in good faith that the law or a relevant regulator may reasonably in our view expect or require us to preserve your data.

YOUR RIGHTS & HOW TO EXERCISE THEM

You have a number of rights in relation to your Personal Data which are set out in this Section 8. In particular these rights include the right to object to processing of your personal data where that processing is carried out for our legitimate interests. Note that in certain circumstances, these rights might not be absolute.

Right	Further Information
Right to know	You have the right to request information about our personal information practices, including the types of Personal Information we collect, the purposes for which it is collected, used or disclosed, and the types of organizations to which it may be disclosed.
Right of Access	You may request access to the Personal Information we hold about you and information about how it has been used and disclosed. We will generally respond to a complete written request within 30 calendar days, subject to any extension permitted by law. Access will generally be provided at no or minimal cost. We may ask you for information reasonably necessary to verify your identity before responding to your request.
Right toCorrection	You may request that we correct or complete Personal Information that you believe is inaccurate or incomplete. Where appropriate, we will amend the information and notify any third party that received the inaccurate information. If we do not agree that a correction is required, we will record the substance of the unresolved disagreement where appropriate.
Right to Withdraw Consent	You may withdraw your consent to our collection, use or disclosure of your Personal Information at any time, subject to reasonable notice and any legal or contractual restrictions. Withdrawal of consent will not affect any collection, use or disclosure that occurred before the withdrawal. Depending on the information involved, withdrawing consent may prevent us from providing some or all of the Services to you.
Account Closure and Deletion Requests	You may request that we close your account and delete Personal Information that is no longer required. We may retain certain information where reasonably necessary to complete transactions, respond to complaints, prevent fraud, establish or defend legal claims, comply with tax, insurance, licensing or other legal requirements, or otherwise fulfill the purposes described in this Privacy Policy..
Right to Challenge Compliance	You may raise a question or complaint about our handling of your Personal Information. We will investigate and respond to privacy complaints in a reasonable manner. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada..

You can exercise any of these rights by submitting a request in writing to info@roachstaxi.com

AGE RESTRICTION

Individuals under the age of 18 are not eligible to use the Services and must not attempt to register and/or submit any personal information to us. We do not knowingly collect personal information from any person who is under the age of 18 or allow them to register. If it comes to our attention that we have collected personal data from a person under the age of 18, we will delete this information as soon as reasonably possible. If you have reason to believe that this has occurred, please contact us at info@roachstaxi.com

CHANGES TO THIS NOTICE & QUESTIONS

Any material changes we may make to the Notice in the future will be notified to you by e-mail or pop-up notification when you next start the App or visit the Website. The new Notice may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Website.

If at any time we decide to use your Personal Data in a manner significantly different from that stated in this notice, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your Personal Data in the new manner.

Questions, comments and requests regarding this Notice and the way your Personal Data is being used or processed by us are welcomed and should be submitted to our Data Protection Office OR Privacy Compliance Manager in writing, Kourtney Kuluski; Roach’s Taxi. 216 Camelot St. Thunder Bay, ON, P7A 4B1.